Equipment Warranty and Replacement

Merchant Cooperative Merchant Services will provide it’s active merchants with a replacement terminal in case of equipment malfunctions or defections via overnight shipping.

Due to the cost of Wireless Terminals, including the Nurit 8000, Comstar and Way Systems units, we can only extend full replacement within 30-days of purchase. Wireless Terminals will not fall under our standard one-year warranty policy. Any repairs needed outside of 30-days from time of purchase will fall under the manufactures warranty. Battery failure is not covered by Merchant Cooperative Merchant Services standard warranty.

Customer NOT maintaining a merchant account with Merchant Cooperative Merchant Services have the following warranty: Any claims after 30 days is the responsibility of the terminal manufacturer. The manufacturer's specific warranty guidelines will be included with the terminal.

The majority of terminals manufactured today are all in one - meaning the terminal portion can vary depending on the manufacturer. Terminal warranty the terminal up to 5 years. Keep in mind only the terminal portion of the unit carries a 5-year warranty. The printer is not always covered for the same duration.

Lipman-Nurit
1-year terminal and printer
Warranty Service 1-800-4-LIPMAN

Verifone-Omni
5-year terminal; 13-months printer
Warranty Service 1-800-233-0522

Hypercom
5-year terminal; 1-year printer
Warranty Service 1-888-265-2220

Merchant Cooperative |  115 Etiwan Drive, Goose Creek, SC 29445 |  Toll Free (888) 287-6033
Merchant Cooperative is a registered ISO and MSP of HSBC Bank, USA, National Association, Buffalo, NY

Contact | Affiliate Partner Program | Agent Solutions | Warranty | PCI Compliance | Privacy Policy | Legal
© 2009 Merchant Cooperative. All Rights Reserved.